Often leak issues are directly related to absorption issues. But first things first: a quick test on how to determine if your inserts are absorbing.

We've added a video but for those not wanting the video version:

Lay the insert flat (onto a table perhaps).

Pour a small amount of water into the palm of your hand and trickle the water onto the insert.

If the water pools or beads, there is an absorption issue. If it soaks in right away, you're good to go!

So, what to do if you have absorption issues? This is where you do some troubleshooting.

First thing you'll want to do is test for hard water

If you have hard water, you'll want to follow the instructions set out in the hard water article on our solutions site.